Warranty Terms

At Bathroom Essentials Australia, we are committed to providing you with quality bathroom spare parts and toilet seats. This page outlines the warranty terms applicable to the products we sell.

Many of the products we offer are covered by warranties provided by the original manufacturer. These warranties typically cover defects in materials and workmanship for a specific period.

• The duration and specific terms of the manufacturer's warranty will vary depending on the product and the manufacturer.

• Warranty documentation, if provided, will be included with your product packaging or can be found on the manufacturer's website.

• As a reseller, Bathroom Essentials Australia will assist you in facilitating warranty claims with the manufacturer.

In addition to any applicable manufacturer warranties, Bathroom Essentials Australia provides the following limited parts-only warranties from the date of purchase:

• Toilet Seats: 2 years (parts only, no labour covered).

• All Other Spare Parts: 1 year (parts only, no labour covered).

These warranties cover defects in the materials and workmanship of the part under normal residential use.

Unless otherwise specified by the manufacturer, warranties typically do not cover:

• Damage caused by misuse, abuse, or neglect.

• Improper installation or failure to follow installation instructions.

• Lack of proper maintenance.

• Normal wear and tear.

• Accidental damage.

• Damage caused by unsuitable cleaning products or harsh chemicals.

• Labour costs associated with the installation, removal, or replacement of parts.

• Products used for commercial purposes (unless specifically stated otherwise).

To make a warranty claim, please follow these steps:

Please Note: Inspect Your Delivery: Upon receiving your order, please carefully inspect all items for any damage that may have occurred during shipping. If you receive a damaged product, do not attempt to install it. No claims will be entertained for damaged products that have been installed.

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• Contact Us: Email our customer service team at customerservice@bathroomessentials.com.au with the subject line "Warranty Claim - [Your Order Number]".

• Provide Information: In your email, please include the following information: 

  • Your full name and order number.

  • The name and product code of the item you are claiming for.

  • A detailed description of the defect or issue.

  • Clear photos or videos demonstrating the defect (if applicable).

  • A copy of your proof of purchase (order confirmation or receipt).

• Assessment: Our customer service team will review your claim and may request further information.

• Resolution: 

  • Manufacturer Warranty: For products covered by a manufacturer's warranty, we will guide you through the manufacturer's claim process. The manufacturer will assess the claim and determine the appropriate resolution (repair, replacement, or refund, according to their terms).

  • Bathroom Essentials Australia Warranty: For products covered by our parts-only warranty, if your claim is approved, we will arrange for a replacement part to be sent to you. You will be responsible for any return shipping costs of the defective part and the cost of installation.

• For valid warranty claims, where a return is necessary due to a major failure, we will cover reasonable return shipping costs.

• For claims under manufacturer warranties or the Bathroom Essentials Australia parts-only warranties, you may be responsible for the cost of shipping the defective part back to us or the manufacturer. We will cover the cost of shipping the replacement part to you if the claim is approved.

• Our liability under any warranty is limited to the repair or replacement of the defective product or part, or a refund of the original purchase price. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

• If you have any questions regarding our warranty terms or a potential warranty claim, please contact us at: Email: customerservice@bathroomessentials.com.au

• By purchasing from Bathroom Essentials Australia, you acknowledge that you have read and understood these Warranty Terms.